Ms. Susan Walsh, Director, Health Administration & Policy


Creighton Hall

Office Phone

402 280-3288



Mail Address

Ms. Susan K. Walsh, RN, MHSA, FACHE
Department of Cultural and Social Studies
Creighton Hall 425A
Creighton University
2500 California Plaza
Omaha, NE 67178-0450

Professional vitae

In 2014, I became the first full-time faculty member in Creighton’s HAP Program and was appointed director in 2016.  However, my affiliation with Creighton’s HAP program began long before that time.  I began serving as a preceptor for Health Administration and Policy interns in 2000 and as an adjunct instructor in 2006.  When I practiced as a full-time healthcare administrator, my passion was the “patient experience”.  Since I began teaching full-time, that passion has evolved into the “student experience”.  I love advising students and working with them to develop and refine their four-year plans.  Watching students light up when they apply textbook knowledge to real-world healthcare administration experiences during internships is also very rewarding. A broad network of colleagues across the metropolitan area, as well as professional connections around the country enable me to assist students in finding internship experiences that fit the area of practice they desire as potential career tracks.    


I currently teach HAP 200 (Introduction to Healthcare Administration), HAP 413 (Service Excellence and Human Resources in Healthcare), HAP 485 (Internship in Health Administration), and HAP 493 (Independent Study in Health Administration). 


Building on experience as an Emergency Department nurse and House Supervisor, I began my career in healthcare administration at Creighton University’s Cardiac Center.  I directed operational change including a significant move from the hospital to a freestanding ambulatory center.  I also led Joint Commission Accreditation, implementation of a service excellence culture, and the formation of full-time, rural cardiology offices in Iowa and Nebraska.  My career then shifted from adult to pediatric cardiology.  I was named Director of Cardiac Services at Children’s Hospital & Medical Center where I guided the development of Nebraska’s first pediatric Heart Transplant Program.  I also am a board-certified Fellow in the American College of Healthcare Executives (ACHE).   


Healthcare is a multi-faceted and ever-changing environment.  The HAP Program has a goal of educating servant leaders who will ensure quality care is delivered in a cost-effective manner as well as offering access to all in a timely manner.  I believe deeply in the words of one of my mentors, Quint Studer, “never underestimate the difference you can make” because Creighton HAP graduates continually make a positive imprint on the complex world of healthcare.